Order Questions

We highly suggest becoming a site member. Not only does it allow us to have smoother communication but you can also have easy access to all your orders. Mobile: Step 1: Become a site member Step 2: Sign in (Tap the three bars at the top left and tap on ‘Account’) Step 3: Tap the three bars at the top left and tap on ‘Account’ again Step 4: Tap the ‘down’ arrow next to ‘My Account’ and tap on ‘My Orders’ Step 5: Scroll down to find all your orders and their information (Order number, price, item / service purchased, etc.) Desktop: Step 1: Become a site member Step 2: Sign in (Tap the person icon next to the cart icon at the top right) Step 3: Tap on 'My Orders’ to find all your orders and their information (Order number, price, item / service purchased, etc.)

Depends! We are more than happy to change the shipping address of your order as long as it hasn't entered our packaging process! Please send us a message HERE (https://www.copyallycat.com/contact)and someone from our Customer Service team will get back to you. We recommend becoming a site member for smoother communication. Make sure to include your full name, order number and the updated address. We can only change your shipping address if the order has not yet entered the packing process. Please note that shipping address changes may be limited during periods of high order volume.

Hello there, unfortunately we are unable to change or edit the billing address for an order. But do not worry! If you received an order confirmation email, that means your order was placed successfully. As long as your shipping address is correct, you will receive your order soon!

Yes! We are more than happy to change the email address of your order if you are a member of our site! Please send us a message HERE (https://www.copyallycat.com/contact)and someone from our Customer Service team will get back to you. Make sure to include your full name, order number, original email address and the updated email address. Once we update your email address, we can resend your order confirmation email.

Hi there! Unfortunately we are unable to modify orders once they have been placed as all sales are final. We are sorry for the inconvenience!

Hello! Unfortunately we are unable to cancel orders once they have been placed as all sales are final. We are sorry for the inconvenience!

Oops! We are sorry to hear there was a mix up with your order. Please send us a message HERE (https://www.copyallycat.com/contact)and someone from our Customer Service team will get back to you ASAP.

We are sorry to hear there was a mix up with your order. Please send us a message HERE (https://www.copyallycat.com/contact)and someone from our Customer Service team will get back to you ASAP.

Oops! We are sorry to hear this! Please send us a message HERE (https://www.copyallycat.com/contact)with details regarding your order. P.S. We will make sure to throw in a gift for you!

We are sorry to hear your order was damaged on the way over. Please send us a message HERE (https://www.copyallycat.com/contact)within 3 days of delivery and we will ship your order again for free!

As a business, we reserve the right to refuse service. If you think we have made a mistake, please contact our Customer Service team HERE.(https://www.copyallycat.com/contact)