Question 1

How can I pay for my order?

Accepted Answer

Hi there! We are currently accepting all major credit/debit cards as well as AfterPay.  We are currently working on an in-person pickup option for local customers.

Question 2

What do I do if I accidentally place a chargeback?

Accepted Answer

If you accidentally place a chargeback for your order, you need to contact your bank immediately to get it resolved and also contact us as soon as possible. If the chargeback hasn't been placed for a long time, we may be able to work something out with you. Failure to do so, will result in us no longer doing business with you as chargebacks have a negative impact on our business.

Question 3

What do I do if my bank placed a chargeback without my consent?

Accepted Answer

If you notice your bank has placed a chargeback for your order, you need to contact your bank immediately to get it resolved and also contact us as soon as possible. If the chargeback hasn't been placed for a long time, we may be able to work something out with you. Failure to do so, will result in us no longer doing business with you as chargebacks have a negative impact on our business.

Question 4

How do I pay with PayPal for my order?

Accepted Answer

At the moment, paying with PayPal is not an option we have.

Question 5

How do promo codes work?

Accepted Answer

Throughout the year we offer discount codes to everyone who is subscribed to our newsletter and to those who follow us on our Instagram and Facebook pages. Simply copy and paste or type in the EXACT code into the coupon box to apply your discount. Promo codes cannot be combined and they cannot be applied towards shipping.

Question 6

Why is my promo code not working?

Accepted Answer

Oops! We recommend using ONLY the promo codes promoted on our website as well as our Instagram and Facebook accounts. Copy and paste or type in the EXACT code into the coupon box to apply your discount. Promo codes cannot be combined and they cannot be applied towards shipping. If you have any additional questions, please send us a message HERE and someone from our Customer Service team will get back to you.

Question 7

Can I combine promo codes?

Accepted Answer

Unfortunately, promo codes cannot be combined and you can only use ONE code per order. We strongly recommend following our Instagram and Facebook accounts to hear about our current promos.

Question 8

Do you offer a rewards/loyalty program?

Accepted Answer

Stay tuned!

Question 9

Can I get a refund if the price of my item changed?

Accepted Answer

Unfortunately, we are unable to refund the price difference of any item once an order has been confirmed. We are also unable to honor promotions outside of the promotion time frame.

Question 10

Do you offer samples of your products?

Accepted Answer

We currently only offer samples for in-person customers. We suggest following our Instagram and Facebook accounts to stay on the loop of our occasional pop up stores.

Payments + Discounts

Frequently Asked Questions