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copyallycat FAQ Order Issues

Can I change the shipping address for my order?

Yes! We are more than happy to change the shipping address of your order! Please send us a message HERE and someone from our Customer Service team will get back to you. Make sure to include your full name, order number and the updated address. We can only change your shipping address if the order has not yet entered the packing process. Please note that shipping address changes may be limited during periods of high order volume. 

Can I change the billing address for my order?

Hello there, unfortunately we are unable to change or edit the billing address for an order. But do not worry! If you received an order confirmation email, that means your order was placed successfully. As long as your shipping address is correct, you will receive your order soon!


Can I change the email address for my order?
 

Yes! We are more than happy to change the email address of your order if you are a member of our site! Please send us a message HERE and someone from our Customer Service team will get back to you. Make sure to include your full name, order number, original email address and the updated email address. Once we update your email address, we can resend your order confirmation email.


Can I modify my order?

Hi there! Unfortunately we are unable to modify orders once they have been placed as all sales are final. We are sorry for the inconvenience!


Can I cancel my order?

Hello! Unfortunately we are unable to cancel orders once they have been placed as all sales are final. We are sorry for the inconvenience!


I received a package, but it wasn’t my order.

Oops! We are sorry to hear there was a mix up with your order. Please send us a message HERE and someone from our Customer Service team will get back to you ASAP.


I receive a wrong item.

We are sorry to hear there was a mix up with your order. Please send us a message HERE and someone from our Customer Service team will get back to you ASAP.


I am missing items in my order.

Oops! We are sorry to hear this! Please send us a message through our site with details regarding your order. P.S. We will make sure to throw in a gift for you!

 
I received damaged items.

We are sorry to hear your order was damaged on the way over. Please send us a message through our site within 3 days of delivery and we will ship your order again for free!

I successfully placed an order but it suddenly got refunded.

As a business, we reserve the right to refuse service. If you think we have made a mistake, please contact our Customer Service team HERE.

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